Already benefiting from our fantastic service?

See below resources that will be handy for you....

Policies and Procedures

All of our policies and procedures are logged on an online portal but also stored at our offices, if you require a copy of any of our policies, just ask your care co-ordinator!

Click the links to essential policies.

Employee of the month

Each month in our office staff meetings we look through all the votes from yourselves, office staff, social workers, families and carers and announce our support staff employee of the month. We also do employee of the quarter for office staff which you can have your say in!

You can vote for this at any point, all votes must be inline with CQC Key Lines of Enquiry - Safe, Effective, Caring, Responsive or Well Led. Download the forms and email to or pop in the office and ask for a nomination form!

Monthly Drop-Ins

We run monthly drop in for people to discuss directly with Rebecca Heyes (Registered Manager) any concerns, compliments or complaints. This is not instead of the usual complaint policy but is an addition.

​These session run on the 1st Thursday of every month.

Peace of Mind
Peace of Mind 4 Carers is a free of charge service whereby someone from your local carers service will come and complete a plan which can be implemented in an emergency to look after your loved one for up to 72 hours, GS often provide this service on behalf of Lancashire County Council.